Office Policies & Fees - Domenick J. Masiello, DO

Welcome to Greenstem Clinic's Office Policies & Fees Page

At Greenstem Clinic, we strive to provide exceptional healthcare services while ensuring transparency and clarity in our office policies and fees. We understand the importance of a patient-centered approach and aim to create a supportive and comfortable environment for all our patients. This page is dedicated to outlining our office policies, fee structure, insurance coverage, and more.

Transparent Billing Process

Transparency is the cornerstone of our practice. We believe in providing our patients with clear and detailed information about our billing process. Prior to any treatments or procedures, our knowledgeable staff will discuss and guide you through the associated costs, insurance coverage, and any out-of-pocket expenses.

We accept various payment methods such as credit/debit cards, checks, and online payment options for your convenience. Our team is always available to address any billing-related questions or concerns you may have.

Insurance Coverage

At Greenstem Clinic, we work with a wide range of insurance providers to ensure that our patients receive the care they need without unnecessary financial burdens. We accept major insurance plans, including but not limited to:

• ABC Health Insurance
• XYZ Medical Group
• PQR Health Solutions
• LMN Healthcare

If your insurance provider is not listed, please reach out to our dedicated staff, and we will do our best to accommodate your needs. We understand the complexities of insurance coverage and will work closely with you to maximize your benefits and minimize any potential out-of-pocket expenses.

Office Policies

Appointment Scheduling

To ensure prompt attention and minimal wait times, we strongly recommend scheduling appointments in advance. This allows our team to prepare for your visit, review your medical history, and allocate sufficient time to address your concerns. However, we do understand that urgent situations arise, and we strive to accommodate same-day appointments whenever possible.

Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, we kindly request that you provide us with at least 24-hours notice. This allows us to offer the available time slot to another patient in need. Failure to provide timely notice or repeated cancellations may result in a cancellation fee.

Prescription Refills

For prescription refills, we ask that you reach out to our office during regular business hours. This allows our healthcare providers to review your medical records, evaluate your current condition, and ensure that the requested prescription is appropriate for your ongoing treatment. Please plan ahead to avoid any interruptions in your medication regimen.

Medical Records and Privacy

We understand the importance of patient privacy and strictly adhere to all applicable laws and regulations. Your medical records are confidential and will not be shared without your explicit consent. If you require a copy of your medical records or need to transfer them to another healthcare provider, please contact our office, and our staff will assist you through the process.

Feedback and Concerns

We value your feedback and strive to continuously improve our services. If you have any concerns, suggestions, or questions regarding our office policies, fees, or overall patient experience, please do not hesitate to contact our patient services team. We are here to address your inquiries and ensure your satisfaction.

We hope this comprehensive overview of our office policies and fees has provided you with the information you were seeking. At Greenstem Clinic, we are committed to delivering excellence in healthcare and ensuring your journey with us is smooth and transparent.

Thank you for choosing Greenstem Clinic, where your well-being is our top priority.